Privacy Policy

Last updated September 20, 2026

This policy explains what information PlasmaStream ("we", "us", and "our") collects, how we use it, and your choices. PlasmaStream is an independent service operated from the United States. You can contact us anytime at houtenbusiness@gmail.com.

Information we collect

• Streamer account information. When you sign in with Twitch, we receive your Twitch user id, login and display name, email address, and follower count through Twitch's login. We use this to create and identify your channel.
• Payment information. If you subscribe to Premium, or donate to a channel, payments are processed by Stripe. We do not see or store your card details. For Premium we keep a Stripe customer identifier and your subscription's status and renewal date. For a donation we keep the amount, the Stripe identifiers for the payment, the display name and any message you attached, and which channel it was for. The streamer you donated to sees that record in their dashboard, because it is the record of money they were paid.
• If you dispute a payment. When a card payment is charged back, the card network asks for evidence that it was a real purchase. What we can send is what is already above: the amount, the time, the identifiers, the display name and message on the donation, and the account and channel it came from and went to. It goes through Stripe to your own bank, which is the only way a dispute can be answered, and we send it only for the payment that was disputed.
• Payout information, if you withdraw earnings. Setting up withdrawals sends you to Stripe, which collects what it needs to pay you and to meet its own legal obligations: your legal name, date of birth, address, bank details, and a tax identifier. That information goes to Stripe, not to us. We never see or store your bank details or tax identifier. What we keep is the Stripe account identifier, whether Stripe has cleared you to be paid, the country the account was opened in, and a record of each withdrawal you make.
• Viewer and chat data. To run a channel's economy, we process the Twitch user id, username, and display name of people who chat in channels where the bot is active, along with the in-app data we generate for them, such as currency balances and activity, all from public chat participation. If you sign in as a viewer, to see your points or to buy from a channel's shop, we also record your Twitch user id, login, and display name. Buying a followers-only or subscribers-only item on the web asks Twitch for permission to read whether you follow or subscribe to that channel; we store the resulting Twitch token encrypted and use it only to confirm you qualify, at the moment you buy.
• Questions for a channel’s AI co-host. A Premium channel can switch on an AI co-host that answers questions asked in its chat, either with a command or, where the streamer has chosen that, by saying the co-host’s name. If you ask it something, your question and your display name are sent to the AI provider that writes the answer, together with what that streamer has written for the co-host to know and public details of their stream such as its title. A streamer can also let their co-host read the last 12 messages sent in their chat before a question. Where they have, those messages and the display names that sent them are sent to the provider along with the question, whether or not the people who sent them were asking the co-host anything. Both of these are off unless a streamer switches them on, and their co-host page says what each one sends. The provider is Cloudflare, whose Workers AI runs every one of the co-host’s models, whichever the streamer picked. The question and the answer are then sent to Cloudflare once more, to a safety model that checks the answer before it is posted. That is the same company that already wrote the answer, and no other company sees any of it. We keep your question, your display name, and the answer for 30 days, so the streamer can see everything said in their chat in the co-host’s name and so we can look into misuse of it, and then delete them.
• What a channel’s co-host remembers about you. A streamer can switch on a setting that lets their co-host write itself short notes about the people who talk to it: at most five for each viewer, from what that viewer said to it. A note is something you told it about yourself, such as what you play or what you do. It is written by the same AI provider named above, from your question and the answer, and it is shown only when you yourself ask that channel’s co-host something. It is never shown to other viewers, never used on another channel, and never sold. The streamer can read every note on their own dashboard and delete any of them, and deleting is immediate and permanent. The setting is off unless a streamer switches it on. If you would rather a channel’s co-host kept nothing about you, ask that streamer to delete it, or email us and we will. Notes about you are deleted with the channel, and when you ask us to remove your data.
• What it remembers about a stream. A streamer can also let their co-host remember what happened on their own stream, such as a raid or a gifted sub, and write itself a couple of lines about what each stream was. Those say what happened publicly in the channel and are not about any one viewer beyond the names already shown in chat when it happened.
• When a co-host looks at the stream. A streamer can switch on a setting that lets their co-host see what is on screen. The picture it looks at is Twitch’s own preview of that channel, which is the same picture Twitch already shows to anybody browsing the site, and it is sent to the AI provider named above to be described. Nothing of yours is in it beyond what was already public on the stream, no picture is kept once it has been described, and the description itself is a few lines about what was on screen. The setting is off unless a streamer switches it on.
• What a streamer says on their own stream. A streamer running our OBS plugin can switch on a setting that keeps what they say out loud. This only ever concerns the streamer’s own microphone, never a viewer’s. The plugin turns speech into text on the streamer’s own computer, which is something it already does in order to hear voice commands; with this setting on, and only while OBS is actually streaming, those lines are sent to us and kept for 14 days, the same as the chat log, so that the channel’s co-host can answer questions about what was said earlier. They are not used to train anything, they are not sold or shared, and they are readable only by that channel and its moderators. A few words of a line may be sent to the AI provider named above when a viewer asks a question those words answer, in the same way chat lines already are.
  It is off unless the streamer switches it on in two separate places, the plugin and this website, and switching it off here deletes every line it kept. Nothing is kept while the streamer is not live.
• If a payment is charged back. We keep a list of who we will not take money from again, so that somebody who charges back a donation on one channel cannot do it to another one the next day. What goes on it is the card, which our payment processor identifies with a token that is not the card number; the PlasmaStream account, if there was one; and the email the payment was made with. The email is stored only as a one-way hash, which lets us recognise the same address again and does not let us, or anybody reading the list, work out what it was. A chargeback block lasts a year. If you think you are on that list by mistake, email us and we will look.
• Technical data. Our servers record basic technical information such as IP address, timestamps, and error logs, for security and reliability.
• Website analytics. To understand how the site is used and how many visits lead to sign-ups, we set two first-party cookies with random identifiers (a session id and a visitor id) and record anonymous, aggregate information: a count of page views, the page a visit first landed on, the referring website's host, whether the visit is on a desktop or mobile device, and an approximate country. That country is inferred only from your browser's time zone, never from your IP address, so it is coarse and does not pinpoint you. This part is first-party only and holds nothing that identifies you personally. You can clear or block these cookies in your browser at any time.
• Advertising measurement. We advertise PlasmaStream, and we use the Meta Pixel to measure whether those ads work. It runs on our public pages and dashboard (never on the browser-source overlay) and reports page views, sign-ups, and purchases to Meta, along with the cookies it sets, your IP address, and your browser's user agent. We also send Meta a record of completed purchases from our own servers so the measurement survives an interrupted browser; that server-side copy includes your email address and your Twitch user id hashed before they are sent, so Meta receives an irreversible fingerprint rather than the address itself, along with the amount of the purchase. Meta may use this to attribute a sale to an ad and to build advertising audiences under its own privacy policy. A browser-level tracker blocker, or "Limit Ad Tracking" on your device, stops the in-browser half; the server-side half only ever concerns a purchase you actually made.
• Advertising networks. There are none. PlasmaStream once had slots for ads in the margins of the signed-in dashboard; they were removed, and no third-party advertising network runs anywhere on this site. Nothing on PlasmaStream sets an advertising network’s cookies or hands it your IP address, and nothing ever reaches your stream or a channel’s public page. The measurement described above is how we count our own ads elsewhere, not ads shown to you here.

YouTube and Google account data

PlasmaStream uses YouTube API Services. By connecting a YouTube account you also agree to the YouTube Terms of Service, and Google’s handling of your data is described in the Google Privacy Policy.

If you are a streamer and connect your YouTube channel, we ask Google for permission to find the broadcast you are currently live on and to read and write in its live chat. We use it for exactly three things: to find that broadcast, to read the chat while you are live, and to post a single message near the start of each stream saying the bot is present. We keep the token Google gives us so the bot can do this while you are streaming. It is encrypted at rest, and we never upload, edit, or delete anything on your channel.

If you are a viewer and link your YouTube account, we ask only for permission to read which YouTube channel is yours. We use it once, to record your channel id so your activity on YouTube and on Twitch count as the same person, and we keep no Google token at all afterwards. We never post as you.

From YouTube live chat we store the messages sent in a connected channel’s chat, the YouTube channel id and display name of whoever sent them, and the totals those messages earn in that streamer’s economy. That is the same information we already keep for Twitch chat, and it is kept in the same way, described under “Data retention” below.

PlasmaStream’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data for advertising, we do not sell it, and we do not allow humans to read it except where you have asked us to, or where we are required to for security or by law.

You can withdraw this permission at any time, either by disconnecting on the Connections page or from your Google account permissions. You can also ask us to delete what we hold, as described under “Your rights”.

Information shown publicly

Most of what we hold is private to you and your channel. Two things are not, and it is worth being clear about them.

If you donate to a channel, the display name on your account and any message you attach are shown on that streamer's broadcast and kept in their dashboard. The amount is visible to that streamer. Do not put anything in a message you would not want an audience to see.

Public leaderboards and channel pages show display names and in-channel standings for channels that switch those features on. Both come from public Twitch chat participation.

How we use information

We use information to operate and maintain the Service, run per-channel economies, process and manage Premium subscriptions, take and record donations and pay streamers what they are owed, provide support, keep the Service secure, prevent fraud, and meet legal obligations including tax and financial record-keeping.

Legal bases

Where laws such as the GDPR apply, we rely on: performance of a contract (to provide the Service, Premium, and to take donations and pay out earnings), our legitimate interests (to run and secure the Service and to prevent fraud), your consent where required, and compliance with legal obligations (including tax and financial record-keeping).

How we share information

We do not sell your personal information. We share it only with the service providers that help us run PlasmaStream: Twitch (to log you in and read and send chat through its API), Stripe (to process payments, to verify the identity of anyone withdrawing earnings, and to pay them), Meta (to measure our advertising, as described under "Advertising measurement" above), Cloudflare (to write and check the answers of a channel’s AI co-host, as described under “Questions for a channel’s AI co-host” above), Bot-Hosting.net (our hosting and database provider), and Google (to read a connected YouTube channel’s live chat, as described under “YouTube and Google account data” above). We may also disclose information if required by law.

Stripe handles the identity and bank information behind withdrawals as its own controller, under Stripe’s privacy policy, and it issues any tax forms it is required to issue. If you withdraw earnings, that relationship is between you and Stripe as well as between you and us.

Data retention

We keep information for as long as your channel uses the Service and as needed for the purposes above, then delete or anonymize it. You can ask us to delete your data (see "Your rights").

Records of money are the exception. Where a payment, a donation, or a withdrawal has happened, we keep the record of it for as long as tax, accounting, and anti-fraud rules require, even if you ask us to delete everything else. We will delete or anonymize what we are not required to keep.

Two things are deleted on a fixed clock rather than on request: chat messages and, for a streamer who switched that setting on, what they said on stream. Both are deleted 14 days after they were said, automatically, whether or not anybody asks.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, or to object to certain processing. To make a request, email us at houtenbusiness@gmail.com. You can also disconnect PlasmaStream from your Twitch account at any time in your Twitch settings.

International transfers

We operate from the United States, and information may be processed there. If you use the Service from outside the US, you understand that your information may be transferred to and processed in the US.

Children

PlasmaStream is not directed at children under 13, and you must meet Twitch's minimum age to use it. We do not knowingly collect information from children under 13.

Security

We take reasonable measures to protect information, but no online service can be completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. We will change the date above when we do.

Contact

Questions about your privacy or this policy? Email houtenbusiness@gmail.com.