Terms of Service

Last updated September 20, 2026

By using PlasmaStream (the "Service"), you agree to these Terms. If you do not agree, please do not use the Service. In these Terms, "we", "us", and "our" refer to PlasmaStream, the operator of the Service; you can reach us at houtenbusiness@gmail.com.

Who can use PlasmaStream

You must be at least 13 years old and old enough to use Twitch under Twitch's own terms. By adding the bot to a channel, you confirm that you control that channel or are authorized to configure it, and that your use follows Twitch's Terms of Service and Community Guidelines.

The Service

PlasmaStream is a chat bot and web dashboard for Twitch, which can also follow the live chat of a connected YouTube channel. It provides a per-channel virtual currency that viewers earn for watching, chat games, custom commands, leaderboards, a browser-source overlay, and configuration tools. Channels may also accept donations from their viewers, and may run a subathon, which is a countdown that things happening in the channel extend. Features may change, be added, or be removed over time.

Connecting a YouTube channel

PlasmaStream uses YouTube API Services. By using PlasmaStream you agree to be bound by the YouTube Terms of Service. How Google handles your information is described in the Google Privacy Policy, and what we do with it is in our own Privacy Policy.

If you connect your YouTube channel, the bot reads your live chat while you are streaming so that viewers watching there earn the same currency as your Twitch chat. It posts one message near the start of each stream saying it is present, and nothing else. It does not answer commands on YouTube, and it never uploads, edits, or deletes anything on your channel.

You can disconnect at any time from the Connections page, or revoke our access from your Google account permissions. Doing either stops the bot reading your YouTube chat. What your viewers have already earned stays where it is.

Virtual currency and games

The in-channel currency, and any points won or lost in games (including features named "gamble" or "slots"), are a play-only feature. This currency has no real-world monetary value. It cannot be bought, sold, redeemed, withdrawn, cashed out, or transferred, and it is not a form of real-money gambling. It exists purely for entertainment within a channel.

This stays true even on channels that accept donations. Real money never buys in-channel currency and in-channel currency never becomes real money. The two systems do not meet.

Your responsibilities

You are responsible for how you configure and use the Service in your channel, including the content of custom commands and your economy settings, and for making sure that use follows Twitch's rules and applicable law. You are responsible for keeping your own Twitch account secure.

Premium subscription and billing

Premium is an optional paid plan, billed through our payment processor, Stripe, on one of two cadences you choose when you subscribe:

• Monthly, $4.99 per month. Charged every month until you cancel.
• Yearly, $49.99 per year (about $4.17 a month). Charged once a year until you cancel, and paid up front for the whole year.

By subscribing you authorize us, through Stripe, to charge the amount for the plan you chose, at that interval, until you cancel. Subscriptions renew automatically. We may change the price with reasonable advance notice, and any change applies to future billing periods rather than one you have already paid for.

Cancelling Premium

You can cancel anytime from your dashboard. When you cancel, your Premium features stay active until the end of the period you have already paid for, and you are not charged again. On the yearly plan that means Premium continues until the end of that year.

Except where required by law, payments are non-refundable and we do not provide partial refunds for unused time, including the unused remainder of a year. Cancelling Premium does not affect a Wallet balance.

Donations

A channel may let viewers send it money from its page on PlasmaStream. This does not depend on any other feature and is available whenever that channel has donations switched on, whether or not they are streaming at the time.

If you are donating, you are paying PlasmaStream, and PlasmaStream credits the streamer's share to them. We are not acting as the streamer's agent and the streamer is not a party to your payment.

Payments are processed by Stripe. We keep 5% + $0.30 of each donation and the rest is credited to the streamer. You may also be offered the chance to cover the payment processing cost on top; that is optional, and it does not change what the streamer receives.

Donations are not refundable. They are announced to an audience the moment your payment settles, and on a channel running a subathon they also move a clock that people are watching. Reversing that punishes people who had nothing to do with the transaction. If something has gone wrong with a payment, email us before contacting your bank and we will look at it.

One donation is at least $1.00, and at most $500.00 to any channel. The floor is there because a payment processor’s fixed fee makes anything smaller mostly fee. The ceiling is there because a card payment can be reversed months later, and a limit on how large any single reversal can be protects the streamer as much as us. Each channel’s own ceiling starts at $25.00 and rises as that channel takes donations that settle without being disputed; the channel’s donation page always shows the figure that applies there. We may change any of these, and we may refuse or limit donations to a channel or from a person.

The name and any message you attach are shown publicly on the streamer’s broadcast and in their dashboard. Do not include anything you would not want an audience to see. We may refuse or remove a name or message, and we may refuse a donation, at our discretion.

A donation is a voluntary payment to a streamer. It is not a donation to a registered charity and is not tax-deductible, it is not an investment, and it does not buy goods, services, or anything with resale value. You are not owed anything in return for it.

Donations and subathons

If a channel is running a subathon and has set a rate for it, a donation also adds time to their countdown, and the amount is shown to you before you pay. This is something the subathon does with a donation rather than a separate kind of payment: the money, the fee, and the refund position are exactly the same either way.

A channel with no subathon running, or with the rate set to zero, still accepts donations normally. No time is added, and nothing else about the donation changes. We do not guarantee that any streamer will keep streaming for any particular length of time, whether or not a clock is involved.

Your Wallet

If viewers donate to your channel, their donations less our fee are credited to a balance we call your Wallet. Some things about it are worth being direct about.

• The Wallet is a record of what we owe you, not an account holding your money. Funds sit with our payment processor together with our own, and your Wallet balance is an unsecured claim against us. It is not a bank account, it is not held in trust or segregated for you, it is not insured by any deposit scheme, and it does not earn interest.
• New earnings are held for 10 days before you can withdraw them, because a card payment can still be reversed in that window. Occasionally a payment takes longer than that to settle and a withdrawal has to wait for it.
• Withdrawals go through Stripe. The first time you withdraw, you complete Stripe's onboarding, which is where your identity and bank details are collected. We never see or store your bank details. Stripe may decline or delay a payout on its own terms, and we cannot override that.
• The smallest withdrawal is $10.00. We do not charge a fee to withdraw; our fee was already taken when the donation was made.
• Reversals come out of your balance. If a donation is refunded or charged back, the amount credited to you is reversed. If you have already withdrawn it, your Wallet may go negative and future earnings go toward that before anything is available again.
• So does the dispute fee. When a card payment is disputed, the card network charges a fixed fee on top of the amount being reversed, currently about $15 in the United States. That comes out of your balance too, and on a small donation it is larger than the donation was. If the dispute is won, the fee comes back. This is the same way the other tipping services that take a share of a donation handle it.
• We contest it, and we need you to help quickly. A dispute is answered with evidence, and we are the only ones who can send it, so we do. The window the card network allows is short, so if we ask you what you know about a donation, a slow answer is a lost dispute. Nobody can promise a win: the decision is the cardholder’s bank’s, not ours and not our processor’s.
• We may switch donations off for a channel. If disputes keep happening on one channel, or we believe a donation page is being used to test stolen card numbers, we will stop taking donations for it. A page being used that way costs the streamer their balance and costs us the account every channel depends on.
• We can hold a credit while we look at it. If we have reason to think a payment is fraudulent or that donations are being used to move money rather than to support a streamer, we may delay crediting it, hold a withdrawal, or reverse a credit. We will tell you why unless telling you would get in the way of investigating it.
• You have to finish Stripe’s checks to be paid. Until you do, a balance stays a balance. If it sits unclaimed for a long time we will try to reach you at the email on your account, and after that we handle it as the unclaimed property law that applies to us requires.

If you close your channel or we end your access, we will pay out a positive balance you are entitled to, less anything you owe us, once any hold and dispute periods have passed and you have completed the identity checks required to receive it.

Taxes

Money you earn through PlasmaStream is your income, and reporting and paying tax on it is your responsibility. We do not give tax advice.

Stripe collects your tax information when you set up withdrawals, and we never see it. Where a tax form has to be issued for what you earned here, we are the ones who issue it, using what Stripe collected. That is because of how our account with Stripe is set up: Stripe issues those forms for platforms whose users pay Stripe’s fees directly, and on PlasmaStream we pay them, so the obligation is ours.

Whether a form is issued at all depends on thresholds and rules set by tax authorities, which differ by country and by state and change from time to time. Treat a form arriving, or not arriving, as neither a statement of what you owe nor permission not to report it. If you are outside the United States, your own country’s rules apply.

Acceptable use

You agree not to misuse the Service. This includes using it to break Twitch's rules or the law, harassing others, attempting to disrupt, overload, reverse-engineer, or gain unauthorized access to the Service, or trying to manipulate or exploit the economy or billing systems.

Availability and "as is"

The Service is provided "as is" and "as available," without warranties of any kind. We do not guarantee that it will be uninterrupted or error-free, or that any data, including virtual currency balances, will be preserved. This disclaimer does not extend to money owed to you in your Wallet, which we still owe you whatever happens to the rest of the Service.

Limitation of liability

To the fullest extent allowed by law, we are not liable for any indirect, incidental, or consequential damages, or for loss of data or virtual currency, arising from your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the twelve months before the claim.

Termination

We may suspend or end your access if you violate these Terms or misuse the Service. You can stop using the Service at any time by removing the bot from your channel and, if you have Premium, cancelling it. Ending your access does not cancel a Wallet balance you are entitled to; see "Your Wallet" for how that is paid out. We may hold a balance while we investigate suspected fraud or a breach of these Terms.

Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the date above, and your continued use of the Service means you accept the updated Terms.

Not affiliated with Twitch, YouTube, or Google

PlasmaStream is an independent tool. It is not affiliated with, endorsed by, or sponsored by Twitch, Amazon, YouTube, or Google.

Governing law

These Terms are governed by the laws of the State of Michigan, United States, without regard to its conflict-of-laws rules.

Contact

Questions about these Terms? Email houtenbusiness@gmail.com.